Municipal Committee staff can respond to complaints registered by citizens.
Balida Shikiyaat is an iOS application developed by CyberVision in collaboration with PMDFC and MCs for the MC staff & citizens. Where citizens can lodge complaints and request RTI and Municipal Committee staff can respond to complaints registered by citizens.
It consists of the following features
• Complaint Registration and tracking.
• Citizens can check the status of the complaints
• Citizens can communicate with administrative body to reduce the distance and time barrier between citizens and administration.
• Citizens can create suggestions/petitions for improvement of city administration.
• Citizens will be able to provide his/her feedback
• Periodic updates on complaint progress for citizens through SMS and Email.
• Easily Accessible and Well-publicized.
• Simple to understand and use.
• Speedy, with established time limits for actions and keeping relevant officials and citizens informed on the progress.
• Maintaining the confidentiality of important data.
• Informative, highlight key information to improve service delivery
• Maintaining a log of actions taken on each case.